TMSA went back to school a little early this year. The organization’s July 29 Strategic Interest Group, moderated by Founder and CEO of CX University, Mohamed Latib, PhD featured a mix of insights from research findings and first-hand experiences from participants.  A special thanks goes out to TMSA Corporate Member, Courtney Keenan at RLS Logistics for sharing CX trend data and insights in the B2B sector to support the discussion.

Transportation and logistics marketing leaders have relied on the power of outsourcing for years to scale, grow and optimize their efforts. Ideal for small in-house marketing teams and organizations that don’t have the infrastructure to target growing audiences, outsourcing has always been an invaluable tool to logistics firms.

In today’s market where truck capacity is tight and rates are volatile, never before has it been so critical for sales professionals in transportation to build and maintain strong, trusted relationships with your carrier partners. But as most of us know, relationships between brokers and carriers have a history of being strained. Some carriers maintain a belief that margins are much higher than they are, while brokers are working to fill a load as quickly as possible at the highest profit margin. 

Are you a Hunter or Farmer? If you are in sales, this question is often asked when referring to your sales personality profile. When it comes to sales strategy and your most effective approach, it’s good to instantly know which one you are.

One of the top insights to come out of TMSA’s May 27 Strategic Interest Group, comprised of an even split of sales professionals, marketers and consultants, was the demise of sales travel due to the efficiencies of virtual sales meetings. 

When it comes to the business mix of your company, there’s truth to the old adage: “Don’t put all your eggs in one basket.” It can be important to diversify your customer base to successfully increase revenue and growth, particularly if you’re a smaller but fast-growing enterprise in transportation and logistics. But diversifying your customer portfolio also is important because if you’re concentrated too heavily on a single industry or commodity that you transport, you risk volatility in revenue and resources as demand rises and falls.  

TMSA held its latest Strategic Interest Group featuring President and Publisher of SupplyChainBrain, Brad Berger on April 28^th. 

In the transportation and supply chain industries, trade publications are still widely read and respected. Their readers are a high-value audience who subscribe because of their interest in the published topics.

Getting into the right mindset for selling is crucial for business success, especially in current times. Even at Landstar, the best way for independent agents to gain business during a global pandemic is to maintain a positive attitude, to get in the right mindset and to understand the psychology that goes behind selling.  

Even before the pandemic gave transportation companies hero status, the industry was on a roll. In July 2019, transportation jobs rose 49%, officially making it the fastest growing industry in America.  

If I were to ask you to think of a memorable customer experience, what comes to mind? I’m willing to bet a bad experience or two pops into your head, along with maybe a really excellent one. There are many theories why, but in general, most of us tend to remember the bad experiences more than the good experiences, unless they were particularly astounding. 

While working with a customer recently, we introduced the concept of Make-or-Break Moments. Those critical points with any customer that, depending on how you approach them, can help you accelerate your relationship, or really tank it. When things go wrong is certainly on that list, but it might surprise you that it’s also critical to consider what to do when things go right.

It’s no surprise that technology is the major driver of industry transformation today. Its many manifestations from driverless trucks to AI keep it firmly at the top of oncoming transportation trends. However, demographic swings and lasting changes in consumer preferences will also determine the opportunities and challenges on the road ahead. 

If you’re a sales or C-level executive looking to grow your business, you likely have one thing on your mind: keeping your funnel filled with qualified leads, and making sure those leads convert along the sales pipeline.

Successful prospecting requires a coordinated strategy among your sales team, including your channel partners, but it can be taxing for them to execute this strategy every day when they’re focused on so many other tasks that are critical to business growth.

The transportation and logistics industry is the behind the scene force that delivers the products that we use every day without fail. The toothbrush you use in the morning, the computer you use at work, the bed that you sleep in have all been given to you through some sort of transportation. But how much do you really know about this industry? Do you know the different types of transportation? What type of transportation your company should use? Or even the basic definition of ‘transportation?’ TMSA breaks down the basics for us in its on-demand webinar Transportation 101. 

At a basic level, the definition of transportation is moving something from point A to point B, but it becomes a bit more complex when you layer in additional services on top of the core of transportation. Services like routing, regulatory compliance and driver management turn basic transportation into logistics. If you add services like returns and warehousing, then the service becomes a supply chain.

What are the best ways to work with editors, publishers, and reporters to achieve publicity that will beat the averages? 

The classic PR image evokes a schmoozing and truth-stretching character, constantly pulling rabbits from hats. 

During the Jump Start 2021 virtual supply chain conference, Priya Rajagopalan, chief product officer at FourKites, will discuss using logistics technology to solve supply chain pain points. Joining her to discuss these solutions is Russ Felker, chief technology officer at GlobalTranz. The topic is an apt selection, as this year’s conference is 100-percent remote; even with the change in venue, the agenda is still packed with logistics thought leaders discussing important transportation technology trends and developments. 

Members of the TMSA board of directors are typically high-level marketing and sales “movers and shakers” in transportation and logistics. Mark Derks, who is Chair of TMSA’s Finance Committee and also serves on the board of directors, is no exception to that rule. BlueGrace Logistics (BlueGrace), a hypergrowth, third-party logistics provider (3PL) announced that Mark Derks has joined the organization as Chief Marketing Officer. In his role, Derks will lead brand development, marketing strategy and public relations. He’ll also play key roles in sales enablement, product innovation and customer experience. 

Derks has 25-plus years leading marketing teams and strategy for global brands. He recently served as partner and CMO for Words At Work, a Minneapolis-based digital content marketing agency and TMSA Affiliate member, where he drove strategy for clients in the logistics, technology and manufacturing space. Prior to that he spent 21 years at C.H. Robinson where he led global marketing and public relations.

At the Jump Start 2021 virtual supply chain conference, logistics leaders will discuss everything from government regulations and transportation trends to the economy. Even though this year’s conference is 100-percent remote, organizers have worked tirelessly to bring engaging speakers and thrilling, of-the-moment topics to the Jump Start “stage.”

2020 did not turn out to be the year that we all expected it to be. With everything going virtual due to the COVID-19 pandemic, a lot of marketing, sales, event, and travel plans had to be put on pause or reevaluated. However with those challenges, the TMSA blog helped guide industry marketing and sales professionals through digital transformation and selling in virtual environments. Reflecting on this past year, here's a list of the top 10 articles that helped us navigate 2020.